This Privacy Policy describes how Ember Candle (“we”, “us” or “our”) collects, uses and protects your personal information when you visit our website, use our services, place an order or otherwise communicate with us.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services or applicable legal requirements.
Any updated version will be published on this page with the revised “Last Updated” date.
How We Collect and Use Your Personal Information
We collect personal information when you interact with our website, place an order, contact us, create an account, subscribe to communications or otherwise use our services.
We may use your information to process orders, provide customer support, communicate with you, improve our website and services, comply with legal requirements and protect our business and users.
What Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Name, email address, phone number and address.
- Billing and shipping information.
- Order details and purchase history.
- Account information, where applicable.
- Products viewed, added to cart or saved.
- Information provided when contacting customer support.
Information We Collect Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, referring pages and information about how you interact with our website.
This information may be used to understand website usage, improve performance, maintain security and provide a better browsing experience.
Information Collected Through Cookies
Our website may use cookies and similar technologies to remember preferences, maintain website functionality, understand visitor behaviour and improve our services.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.
How We Use Your Personal Information
We may use your personal information for the following purposes:
- To process and fulfil your orders.
- To arrange shipping and delivery.
- To process payments through applicable payment service providers.
- To communicate with you regarding your orders, enquiries or account.
- To provide customer support.
- To improve our website, products and services.
- To prevent fraud, misuse or other security issues.
- To comply with applicable laws and regulations.
- To send promotional communications where you have permitted us to do so.
Payment Information
Payments may be processed through third-party payment providers. We do not directly store complete payment card, banking or other sensitive payment credentials on our website servers unless specifically required and lawfully permitted.
Payment providers may collect and process payment information in accordance with their own privacy policies and terms.
How We Disclose Personal Information
We may share personal information with trusted third-party service providers where necessary to operate our business and provide our services.
This may include:
- Payment processing providers.
- Shipping and delivery partners.
- Website hosting and technology providers.
- Analytics and website service providers.
- Customer support providers.
We may also disclose information when required by law, legal proceedings, government authorities or when necessary to protect our rights, users or services.
Marketing Communications
Where permitted by applicable law, we may use your contact information to send promotional or marketing communications about our products, offers or services.
You may opt out of promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.
Security of Your Information
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
Retention of Your Information
We retain personal information only for as long as reasonably necessary to provide our services, process transactions, maintain business records, comply with legal obligations, resolve disputes and enforce applicable agreements.
User-Generated Content
If our website allows you to submit reviews, comments, photographs or other content, any information that you choose to make publicly available may be visible to other users.
Please avoid sharing sensitive personal information in publicly accessible areas of the website.
Third-Party Websites and Links
Our website may contain links to third-party websites or services. These websites are not controlled by Ember Candle.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party website you visit.
Children’s Data
Our website and services are not intended for children. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.
Your Privacy Rights
Depending on applicable law and your location, you may have certain rights regarding your personal information, including:
- The right to request access to your personal information.
- The right to request correction of inaccurate information.
- The right to request deletion of your personal information, where legally applicable.
- The right to withdraw consent where processing is based on consent.
- The right to opt out of certain marketing communications.
To exercise any applicable privacy rights, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.
Complaints
If you have any questions or concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.
Where applicable, you may also have the right to contact the relevant data protection or privacy authority in your jurisdiction.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at yashaswib12@gmail.com or +91 6291522502 .