Standard Shipping Policy
Ember Candle currently delivers across India, including major cities and selected non-metro locations.
We work with reliable logistics partners to ensure that your orders are safely delivered to your doorstep.
We make every effort to ensure that orders are delivered within the estimated delivery timeline. However, delays may sometimes occur due to circumstances beyond our control, including weather conditions, courier delays, public holidays or other unforeseen circumstances.
Important: We kindly request you to record a video while opening your package. This may be required as supporting evidence in case you receive a damaged or tampered product.
Shipping Time
- Orders are generally dispatched within 2–4 working days after successful order confirmation.
- Delivery generally takes approximately 7–10 working days depending on the delivery location.
- Orders are shipped from Monday to Saturday, excluding Sundays and public holidays.
- Deliveries are generally made between 9:00 AM and 7:00 PM.
Damaged or Tampered Package
If you notice that the package appears damaged, opened or tampered with at the time of delivery, we recommend refusing to accept the delivery and contacting us immediately.
Please contact us with your order reference number along with clear photographs and/or videos of the package.
After reviewing the provided information, we will assist you with the applicable replacement or resolution.
In Case Your Shipment Is Delayed
If your order is delayed beyond the expected delivery timeline, please contact us with your order number so that we can check the shipment status and assist you.
If a shipment is confirmed as lost or misplaced during transit, Ember Candle may, depending on product availability and the circumstances, offer a replacement, credit or refund.
For any such case, we may request written confirmation that the order has not been received.
Shipping Rates – Prepaid Orders
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Cash on Delivery
Cash on Delivery (COD) is currently not available.
Shipment Confirmation & Order Tracking
Once your order has been dispatched, you will receive a shipment confirmation email containing the available tracking details.
You can use the tracking information provided to check the status of your shipment with the applicable delivery partner.
Damages & Replacement
At Ember Candle, we take care to pack every order securely before dispatch. However, products may occasionally be damaged during transit.
If you receive a damaged product, please contact us as soon as possible and provide your order number along with clear photographs and a video of the package being opened.
Visual evidence may be required to verify transit-related damage and process a replacement or refund request.
Contact Us
For any shipping or delivery-related questions, please contact us at yashaswib12@gmail.com or +91 6291522502 .