RETURNS POLICY

At Ember Candle, we take great care in curating and packaging each order with the utmost attention to detail. To ensure a smooth resolution in the event of any issues during transit, we kindly request that you record a video while opening your package. This will help us quickly assess the situation and arrange for a replacement or refund if necessary.

If your package arrives damaged, please provide detailed information along with supporting images and videos of the damaged product by emailing us at yashaswib12@gmail.com or contacting us at +91 6291522502. Please note that without legitimate visual evidence, we will be unable to process any return requests.